NEICE Support Desk

In addition to the live webinar offered by our technical vendor when a state onboard to NEICE, all users on NEICE must review the training videos, either via YouTube or the E-Learning Course, to learn how to use NEICE. You can also review these videos as needed to refresh your memory on how to complete different tasks.

Note: Some state employees are not allowed to view YouTube. We've created an online E-Learning site for you to view the videos. Please learn more here.

Training Videos Available on YouTube

Class # 101– for case workers and ICPC Coordinators – If your NEICE user role is “Case Worker” in the NEICE electronic case management system (CMS), this is the only class you will need. It has two parts. 

• Part 1: 30 short videos (1-5 min on average) at: https://www.youtube.com/playlist?list=PLb930ayb0kp3UwNvBI7KKEuxcLtbZn1oE
• Part 2: 3 short videos at 
  • 100A Placement: https://youtu.be/2zkHzd1px8Y
  • 100B Placement: https://youtu.be/c25b0WEaAK0
  • 100B Closure: https://youtu.be/8vkbkaG7TxU

There is a written Training Guide for Class 101 which you can download at the bottom of this job aid.

Class #102 – for ICPC Specialists only – If your NEICE user role is “ICPC Coordinator” in the NEICE electronic case management system (or CMS), you will also need to watch these videos to learn how to send, receive and manage cases and children.

• 8 videos at: https://www.youtube.com/playlist?list=PLb930ayb0kp3yStaqlp0RFPKC8ZPMd4eT

TABLE OF CONTENTS

This Table of Contents maps the various NEICE tasks to the appropriate video.

NEICE Class #101 for Caseworkers and ICPC Coordinators - Part 1

• Class 1. Welcome and Overview of the ICPC Process - Minutes: Seconds (0:52)
• Class 1 Module 2 – What is the ICPC and how does it work? (5:53)
• Class 2 Module 1 – Welcome to NEICE (0:37)
• Class 2 Module 2 – What is NEICE and why was it developed? (1:51)
• Class 2 Module 3 – Connecting and Using NEICE (4:46)
• Class 2 Module 4 – NEICE Security and Support Desk (3:11)
• Class 3 Module 1 – Navigating through NEICE (0:57)
• Class 3 Module 2 – Revised September 2017 (4:30)
• Class 3 Module 3 – Viewing your profile and creating an electronic signature (1:26)
• Class 3 Module 4 – Messages in your inbox (1:25)
• Class 3 Module 5 – Understanding the Notifications Page – September 2017 (3:24)
• Class 4 Module 1 – Entering Child and Placement Resource Info into NEICE (2:06)
• Class 4 Module 2 – Entering Child Information Into NEICE (5:45)
• Class 4 Module 3 – Adding Placement Resource Information Into NEICE (5:09)
• Class 4 – Placement Resources Improvements (1:24)
• Class 5 Module 1 – Creating a Case in NEICE – Revised September 2017 (2:02)
• Class 5 Module 2 – Beginning the Case Creation Process (6:11)
• Class 5 Module 3 – Case Details Page (2:05)
• Class 5 Module 4 – Attaching Documents to the Case (2:31)
• Class 5 Module 5 – Creating a 100A (4:00)
• Class 5 Module 6 – Sending the case to the “ICPC Coordinator” for review (2:18)
• Class 6 Module 1 – Modifying Child or Placement Resource Information (1:04)
• Class 6 Module 2 – Adding or Modifying Child Information (1:22)
• Class 6 Module 3 – Adding to or Modifying a Placement Resource- Sept 2017 (2:17)
• Class 7 Module 1 – Using NEICE as a Caseworker in a Receiving State (0:50)
• Class 7 Module 2 – Receiving Notifications of an Incoming Case (1:29)
• Class 7 Module 3 – Attaching Completed Home Study and Other Documents (1:50)
• Class 8 – Ongoing Case Management in NEICE for Caseworkers (0:53)
• Class 8 Module 2 – Creating a 100B and On-going Case Management (2:15)
• Class 8 Module 3 – Progress Reports (1:30)

Part 2

• 100A Placement: https://youtu.be/2zkHzd1px8Y
• 100B Placement: https://youtu.be/c25b0WEaAK0
• 100B Closure: https://youtu.be/8vkbkaG7TxU

NEICE Class #102 for ICPC Coordinators/Specialists

• NEICE “ICPC Coordinator” Role - Intro Objectives (Minutes: Seconds - 0:37)
• NEICE “ICPC Coordinator” Role - Class 1 Module 1 part 2 (4:17)
• Class 1 Module 1 - Accessing and Reviewing a Case as an ICPC Coordinator Training (15:48)
• Class 2 Module 2 - Converting a Case (2:13)
• Class 1 Module 3 - Coordinator Jurisdictional Change (5:59)
• Class 1 Module 4 – Safe and Timely Act Notifications (2:08)
• Class 1 Module 5 - Reports (13:43)
• Class 2 - “ICPC Coordinators” with Delete Authority (6:16) (only for some ICPC Coordinators who have delete authority)