There are several ways to get help in the NEICE Modular or Case Management System.
- Ask your state NEICE lead for help on basic questions like how do I get access to NEICE, or how do I reset my password?
- Explore the NEICE Knowledge Base for job aids on how to use the NEICE system.
- Contact the NEICE support desk between 7 am and 7 pm ET.
If you send an email, it generates a support ticket and helps us track your question and respond in a timely way.
Online portal: http://support.neice.us/support/home