There are several ways to get help in the NEICE Modular or Case Management System.

  1. Ask your state NEICE lead for help on basic questions like how do I get access to NEICE, or how do I reset my password?

  2. Explore the NEICE Knowledge Base for job aids on how to use the NEICE system.

  3. Contact the NEICE support desk between 7 am and 7 pm ET.
    If you send an email, it generates a support ticket and helps us track your question and respond in a timely way. 

    Online portal: