This Job Aid will guide you how to access Alerts provided by NEICE. Alerts remind the user that a specific timeline is either approaching or has been exceeded. The Alerts are for:
Safe & Timely Act due in ten days – Reminder Alert
Safe & Timely Act Exceeded – Overdue Alert
100A 180-day due date will expire in 20 days – 100A Expiration.
There are two ways to access Alerts:
Select the Alerts icon (small bell) in the top bar of the Dashboard.
Select the Alerts from the Dashboard window Recent Alerts & Notifications
Alerts will remain available until the condition they are alerting the user about has been satisfied.
To view the full list of Alerts:
Click on the Alerts icon and select “More” to view the full list of Alerts.
NEICE will display the list of Alerts with the following columns:
M/CMS Case ID
Interstate Case ID
Select Show filters to sort and filter data in the columns.
Go to the Action box where you can delete Alerts.