NEICE Support Desk

Urgent NEICE 2.0 Rollout Information 1

• ****Rollout FAQs, Issues and Workarounds****

Caseworkers Start Here 4

• Caseworkers: Required eLearning Courses
• Case Worker – Using the Case Wizard in NEICE 2.0
• Recorded Caseworker Q and A Webinars
• NY Caseworkers

ICPC Coordinators Start Here 4

• Required eLearning Courses and Practice for ICPC Coordinators
• ICPC Coordinator - Using Sending Case Wizard
• Recorded Q and A Webinars for ICPC Coordinators
• Reports in NEICE 2.0

Administrators Start Here 7

• Manage Users - State Administrator
• Manage Agencies - State Administrator
• Manage Case Assignment - State Administrator
• Reports in NEICE 2.0
• Required eLearning Courses for NEICE Administrators

See all 7 articles

Assignment Coordinator Role Start Here 2

• NEICE 2.0 for Assignment Coordinators
• Required Training for Assignment Coordinators

View-Only Users Start Here 1

• View-Only User Role for NEICE 2.0 - Required eLearning Courses

Practicing in NEICE 2.0 2

• Practice documents for creating and sending practice cases
• Quick Start - Logging in and Setting up your Signature

Getting Started with NEICE 2.0 5

• Welcome to NEICE 2.0
• Login Tips and Saving Your Signature
• Add Your Signature
• Resetting your password
• Ways to get help in NEICE CMS/MCMS

The Basics of Using NEICE 2.0 8

• Using My Cases (User Caselist)
• Alerts
• Notifications
• Understanding the types of NEICE CASE IDs
• Sending Home Study Responses

See all 8 articles

Processing 100As/100Bs in NEICE 2.0 5

• Sending an Initial 100A Request in NEICE 2.0
• Sending Case Wizard - Caseworkers
• Sending Case Wizard - ICPC Coordinators
• Initial Placement 100B for Approved Home Study
• 100B-Closure - Withdrawing a case as a Sending State

Manage Cases - ICPC Coordinator 3

• Add Documents to Existing Case
• Delete a Case
• Clone a Case (Formerly Convert a Case)

Manage Child - ICPC Coordinator 3

• Child Deletion
• Clone a Child (Convert a Case)
• Change Jurisdiction

NEICE and ICPC Background Information 2

• What is NEICE?
• ICPC Home Study Evaluations and Decision Deadlines

NEICE LIVE States - Maps 2

• States Live on NEICE (Map)
• CA Counties on NEICE

Secure Document Portal Job Aids 3

• Sending to NEICE States as a Not Yet Live State
• Download Documents Received via the Secure Document Portal
• Sending documents to Not Yet Live States via Secure Document Portal