NEICE Support Desk

NEICE State Information 3

• States Live on NEICE (Map)
• CA Counties on NEICE
• How States Connect to the NEICE System

NEICE Basics 8

• NEICE Practice Guide
• Dashboard Functions
• Alerts
• Notifications
• Manage Cases - Using "My Cases"

View all 8

Logging In 5

• Logging into NEICE
• CMS States' Main NEICE Log In Page
• MCMS States' Main NEICE Log In Page
• Adding a Signature to Your Profile
• Resetting your password

Troubleshooting 4

• Ways to get help in NEICE CMS/MCMS
• What to do if your Dashboard is blank
• Clear Cache Google Chrome Browser
• Clear Cache Microsoft Edge Browser

Secure Document Portal 3

• Sending to NEICE States as a Not Yet Live State
• Download Documents Received via the Secure Document Portal
• M/CMS State Sending documents to Not Yet Live States via Secure Document Portal

AAICPC Policies for NEICE 1

• Handling Incomplete or Insufficient Home Study Requests in NEICE