NEICE Support Desk

NEICE State Resources 4

• States Live on NEICE (Map)
• California ICPC NEICE Guide
• How States Connect to the NEICE System
• Special Circumstances for NEICE States (Private Cases, Sibling Cases, Transmittal Size)

NEICE Basics 9

• NEICE Practice Guide
• Dashboard Functions
• Guide for Using the Dashboard
• Alerts
• Notifications

View all 9

Logging In 6

• Logging into NEICE
• CMS States' Main NEICE Log In Page
• MCMS States' Main NEICE Log In Page
• Adding a Signature to Your Profile
• Resetting your password

View all 6

Troubleshooting 4

• Ways to get help in NEICE CMS/MCMS
• What to do if your Dashboard is blank
• Clear Cache Google Chrome Browser
• Clear Cache Microsoft Edge Browser

Case Tasks 7

• My Case Tasks Overview
• Case Banner Badge and Case Task Due Alerts
• Case Tasks Search
• Home Study Due Task Overview
• Final Decision Due Task Overview

View all 7

Secure Document Portal 3

• Sending to NEICE States as a Not Yet Live State
• Download Documents Received via the Secure Document Portal
• M/CMS State Sending documents to Not Yet Live States via Secure Document Portal

AAICPC Policies for NEICE 1

• Handling Incomplete or Insufficient Home Study Requests in NEICE