NEICE Support Desk

Caseworkers Start Here 4

• Caseworkers: Required eLearning Courses
• Case Worker – Using the Case Wizard in NEICE 2.0
• Recorded Caseworker Q and A Webinars
• NY Caseworkers

ICPC Coordinators Start Here 3

• Required eLearning Courses and Practice for ICPC Coordinators
• ICPC Coordinator - Using Sending Case Wizard
• Recorded Q and A Webinars for ICPC Coordinators

Administrators Start Here 6

• Manage Users - State Administrator
• Manage Agencies - State Administrator
• Manage Case Assignment - State Administrator
• Reports in NEICE 2.0
• Required eLearning Courses for NEICE Administrators

See all 6 articles

Assignment Coordinator Role Start Here 2

• NEICE 2.0 for Assignment Coordinators
• Required Training for Assignment Coordinators

Practicing in NEICE 2.0 2

• Practice documents for creating and sending practice cases
• Quick Start - Logging in and Setting up your Signature

Getting Started with NEICE 2.0 5

• Welcome to NEICE 2.0
• Logging into NEICE and Saving Your Signature
• Add Your Signature
• Resetting your password
• Ways to get help in NEICE CMS/MCMS

The Basics of Using NEICE 2.0 7

• Alerts
• Using My Cases (User Caselist)
• Notifications
• Understanding the types of NEICE CASE IDs
• Sending Home Study Responses

See all 7 articles

Manage Cases - ICPC Coordinator 3

• Add Documents to Existing Case
• Delete a Case
• Clone a Case (Formerly Convert a Case)

Manage Child - ICPC Coordinator 3

• Child Deletion
• Clone a Child (Convert a Case)
• Change Jurisdiction

NEICE and ICPC Background Information 2

• What is NEICE?
• ICPC Home Study Evaluations and Decision Deadlines

NEICE LIVE States - Maps 2

• States Live on NEICE (Map)
• CA Counties on NEICE

Secure Document Portal Job Aids 3

• Sending to NEICE States as a Not Yet Live State
• Download Documents Received via the Secure Document Portal
• Sending documents to Not Yet Live States via Secure Document Portal

NEICE 2.0 Rollout Plan 3

• NEICE 2.0 Rollout Plan (May 17 - July 6)
• Draft Email to ICPC Coordinators
• Draft Email Language to Caseworkers on new NEICE 2.0 system

Getting Started: Login Info and Your User Profile 5

• Logging into NEICE
• Reset Password
• Create Your Electronic Signature
• What is NEICE?
• Ways to get help in NEICE M/CMS

Using NEICE - The Basics 5

• NEICE Case IDs
• Send New Case: From Local Office to State ICPC Coordinator
• Notifications Generated by Transmittals and Messages
• Using the Case List to Manage Caseload
• NEICE User Guide

Before You Add a New Case 3

• Best Practice: Before You Add a New Case
• Create and/or Manage New Child in NEICE
• Create and Manage Placement Resource

Add New Case to NEICE 4

• Create or Add New Case
• Add Case Details
• Add 100A to the Case
• Add Documents to a Case (NOT 100As or 100Bs)

ICPC Coordinator Tasks 3

• Signing the 100A and Sending the Home Study Decision
• Change Child Jurisdiction
• Convert a Case

Reports 4

• How to Use Reports
• NEICE Reports for ICPC Coordinators
• NEICE Reports for State Admins
• Report Training Webinar and Slide Deck

Online Training 3

• Training: Secure Document Portal for Not Yet Live in NEICE States (with signed MOUs)
• Training: Secure Document Portal for M/CMS Users
• Training: Secure Document Portal for Clearinghouse Users (Receiving Documents)

NEICE User Group 1

• NEICE User Group Kick Off Meeting

Frequently Asked Questions 1

• How does NEICE calculate overdue timelines?