NEICE Support Desk

Welcome to NEICE 2

• What is NEICE?
• A Brief History of the National Electronic Interstate Compact Enterprise

NEICE State Resources 3

• States Live on NEICE (Map)
• CA Counties on NEICE
• How States Connect to the NEICE System

Definitions 3

• NEICE User Roles
• Understanding the types of NEICE CASE IDs
• Data Entry User Role - Role added manually upon state request

NEICE Reports 1

• Reports in NEICE

ICPC Resources 2

• ICPC Home Study Evaluations and Decision Deadlines
• Regulation 7 Timeframes

Training Schedules and Data Reports 2

• NEICE Training Schedule (All NEICE Roles)
• 2022 NEICE Training Data

Practicing in NEICE UAT (Test) Environment 4

• Quick Start - Logging in and Setting up your Signature
• NEICE Test Sites (CMS/MCMS)
• Practice documents for creating and sending practice cases
• NEICE Practice Guide

Caseworker Training 5

• Caseworkers: Required eLearning Courses
• Case Workers – Using the Case Wizard
• Recorded Caseworker Q and A Webinars
• ICPC Caseworker Webinar Handouts
• NY Caseworkers

ICPC Coordinator Training 4

• Required eLearning Courses and Practice for ICPC Coordinators
• ICPC Coordinators - Using Sending Case Wizard
• Recorded Q and A Webinars for ICPC Coordinators
• ICPC Coordinator Webinar Handouts

Administrator Training 2

• Required eLearning Courses for NEICE Administrators
• Administrator Q and A Webinar Recordings

Assignment Coordinator Training 2

• Required eLearning for Assignment Coordinator Sub-Role
• Training Recording for Assignment Coordinator Sub-role

View-Only User Training 1

• View-Only User Role - Required eLearning Courses

NEICE State Information 3

• States Live on NEICE (Map)
• CA Counties on NEICE
• How States Connect to the NEICE System

NEICE Basics 8

• NEICE Practice Guide
• Dashboard Functions
• Alerts
• Notifications
• Manage Cases - Using "My Cases"

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Logging In 6

• Logging into NEICE
• CMS States' Main NEICE Log In Page
• MCMS States' Main NEICE Log In Page
• Adding a Signature to Your Profile
• Resetting your password

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Troubleshooting 4

• Ways to get help in NEICE CMS/MCMS
• What to do if your Dashboard is blank
• Clear Cache Google Chrome Browser
• Clear Cache Microsoft Edge Browser

Secure Document Portal 3

• Sending to NEICE States as a Not Yet Live State
• Download Documents Received via the Secure Document Portal
• M/CMS State Sending documents to Not Yet Live States via Secure Document Portal

AAICPC Policies for NEICE 1

• Handling Incomplete or Insufficient Home Study Requests in NEICE

Administrator - Sending & Receiving State 4

• Manage Users - State Administrator
• Manage Agencies - State Administrator
• Add a View Only User to a Case
• Private Cases in NEICE 2.0

Administrator - Receiving State 1

• Manage Case Assignment for Incoming Cases - State Administrator

Administrator - Reports 13

• Finding Cases Needing Closure
• Requests Sent to Agencies by ICPC Central Office (Receiving State Only)
• Children Over the Age of Majority
• Children Placed In State / Out Of State
• Incomplete Requests – Missing 100A’s Report

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Administrator Functions 1

• Enable Multi-Factor Authentication - State Administrators

Coordinator - Sending & Receiving State 5

• Manage Case - Add Documents to Existing Case
• Add a View Only User to a Case
• Manage Child - Add Another Child to a Case in NEICE
• Manage Child - Change Jurisdiction
• Violations

Coordinator - Receiving State 2

• Add Agency/Case When Receiving Cases From Non-NEICE States
• Sending Home Study Responses

Coordinator - Sending State 8

• Sending Case Wizard - ICPC Coordinators
• Manage Case - Clone a Case (Formerly Convert a Case)
• Manage Case - Delete a Case
• Manage Child - Child Deletion
• 100B - Initial Placement using 100B for Approved Home Study

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Coordinator Reports 12

• Finding Cases Needing Closure
• Requests Sent to Agencies by ICPC Central Office (Receiving State Only)
• Children Over the Age of Majority
• Children Placed In State / Out Of State
• Incomplete Requests – Missing 100A’s Report

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Caseworker - Sending & Receiving State 2

• Manage Case - Add Documents to Existing Case
• Manage Child - Add Another Child to a Case in NEICE

Caseworker - Receiving State 2

• Sending Home Study Responses
• Dashboard - Finding & Processing Due Cases

Caseworker - Sending State 3

• 100A - Create Case Using the Sending Case Wizard
• Creating a 100A When Pausing AFTER Creating a Case
• Home Study Request Checklist

Assignment Coordinator Job Aids 2

• Assigning a staff or agency to a case: Assignment Coordinator Subrole Job Aid
• Add a View Only User to a Case

NEICE Meeting Schedules 3

• NEICE CMS/MCMS Quarterly Meetings Schedule - Updated 2/2/2023
• Clearinghouse Direct States Technical Meetings Schedule
• 2023 NEICE Security Training

Release Notes 7

• Version 2.04 Release Notes (07-20-2021)
• Version 2.05 - Release Notes (8-23-2021)
• Version: 2.0.6 - Release Notes (09-21-2021)
• Version 2.07 Release Notes (October 3, 2021)
• Secure Document Portal Release 1.1 -- Notes: 06/15/2022

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NEICE Clearinghouse Direct States 2

• NCH Clearinghouse Direct Meeting Minutes
• Current NEICE Clearinghouse Technical Documents

NEICE CMS/MCMS States 3

• CMS/MCMS User Group Meeting PPTs and Minutes
• Current MCMS Technical Documents
• Submission Form to Suggest Topics for Upcoming M/CMS User Group Meetings

NEICE Data 1

• NEICE National Data Report and State Snapshot Webinar - 12 14 2021

NEICE Security 2

• All-State NEICE Security Briefing - November 17, 2021
• NEICE Acceptable Use Policy for All NEICE System

AAICPC Conference Resources 6

• NEICE Reports and Dashboard Showcase Slide Deck
• 2022 AAICPC Conference NEICE Training Handout: NEICE Reports Job Aids and Samples
• Guide for Using the Dashboard
• NEICE Update for 2022 AAICPC Conference Slide Deck
• 2022 AAICPC Conference - NEICE 2.0 Updates Presentation Handouts

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