This job aid will guide you to effectively use the Notifications function in NEICE 2.0. Notifications are accessed using the Notifications icon in the menu. The most recent five Notifications are displayed on the user Dashboard.
The first interstate communication in a case is a Home Study Request Transmittal which will trigger a Notification. The ICPC Coordinator will receive interstate Notifications of Transmittals and Messages sent by local/County offices to the ICPC Central Office. Case Workers will receive notification when cases are sent to them.
When Notifications arrive, the recipients receive an email telling them to log into NEICE and view the Notification. Notifications can be accessed from the Dashboard upon Login and by selecting Notifications from the Menu. Notifications are displayed on your Dashboard under the heading “Recent Notifications & Alerts”. Additional Notifications are displayed on the Notifications icon on the menu bar.
Icons identify the type of communication in a Notification
The envelope icon represents a “Transmittal” from another state.
The envelope icon with a paper clip represents a “Transmittal with an Attachment” from another state.
The speech bubble represents a “Message” from within your state.
System Function Steps
Dashboard Access and Actions
Log into NEICE.
If there are any Notifications they will be displayed.
Note the envelope icon and identify the type of communications in the Notification
Click on the icon and NEICE will display the Communications tab of the related Case
If the selected Notification is for a Transmittal from another state, follow steps 5 and 6. If the selected Notification is an internal message go to 7.
Click on a Notification hyperlink and NEICE will display the Transmittal and open the case in the background.
Read the content and decide on next steps.
Select Notifications from the Menu
NEICE will display the Notifications Grid
Click on the Notification ID to view the contents
If you are ready to respond, select Mark as Read and the Notification will be removed from the list.
Select the X to close an retain the Notification
Notifications Grid Access and Actions
Log into NEICE.
Select the Notifications Tab.
The tab contains all Notifications not Marked as Read.
Select Show Filters
Allows you to sort and filter data by columns
Allow you to search by content
Select Filter by date
Enter Start Date
Enter End Date
Select the Actions box, and one of the options:
Export to CSV
Mark as Read
Place your cursor over the specific Notification row.