Purpose: This job aid provides several ways to get help in the NEICE Case Management System (or Modular Case Management System).

  1. Ask your state NEICE lead, supervisor, or a coworker for help on basic questions like how do I get access to NEICE, or how do I reset my password?

  2. Explore the NEICE Knowledge Base for job aids on how to use the NEICE system.

  3. Send the NEICE support desk an email between 7 am and 7 pm ET.
    Your email generates a support ticket and helps us track your question and respond in a timely way.

    Email: support@neice.us

  4. You can also submit a ticket through our Online portal: http://support.neice.us/support/home