NEICE Support Desk

The State Administrator must create the local agencies prior to adding local case workers from that agency in NEICE.

Add Agency for your state

1. Select Agency from the Menu.

2. Search for Agency based on: 

   1. Agency Name, City, or State (partial names are allowed)

   2. If the search returns a matching record, that Agency exists

   3. If the search does not return a match, continue the Add process

3. Select Add

4. Enter Agency Information – Required 

   1. Agency Name 

   2. Agency Type

   3. State

   4. County

   5. Counties Served 

5. Enter additional Agency information

6. Enter Associate State served

7. Enter Associate County served

8. Select Add for each State and County served combination

9. Select Save when all combinations have been entered

Modify Agency for your state

1. Select Agency from the Menu

2. Search for Agency by any combination of

   1. Agency Name

   2. City

   3. State

3. Select Agency to modify

4. Select Edit from the Actions box

5. Modify Agency as needed

6. Select Save

7. NEICE will indicate that the Agency was updated successfully

Delete Agency for your state

1. Select Agency from the Menu

2. Search for Agency by any combination of

   1. Agency Name

   2. City

   3. State

3. Select Agency to delete

4. Select the Delete from the Actions box

5. When prompted, “The selected record will be deleted” select Yes to delete or No to stop the deletion process.

6. NEICE will indicate that the record was deleted successfully

View an Agency in NEICE for any state

1. Select Agency from the Menu

2. Search for Agency by any combination of

   1. Agency Name

   2. City

   3. State

3. Select View from the Action box

4. NEICE will display the Agency in read only mode