This job aid will guide the State Administrator in how to manage the incoming case assignments for your state. You must first make sure all the users have an account in NEICE by creating those if you need to. When you create the users' accounts you will determine if they are authorized to have access to private cases, public cases or both. Now you're ready to set up how you will manage incoming case assignments to those users.


In NEICE 2.0, workers need to be assigned to an incoming case in order to take initial action and manage the case. In order to enhance the security of the overall system, users will not be given default access to all cases. This means the state Administrator needs to choose how incoming cases will be assigned to staff in your ICPC Central Office. Two options are outlined below: Assign cases by Sending State to staff or assign cases by first initial of the Primary Child's Last Name. If a State Admin does not select one of these options, all ICPC Coordinators will receive ALL incoming case notifications from all NEICE states. (Some states choose to assign a dedicated mailbox to receive all incoming cases, but that option is not described here. In this case, the Assignment Coordinator assign the case to the staff who should be working on it.)


On his or her Admin account, the Administrator can choose to assign cases to users either by state or by Primary Child Last Name.  Option 1 is assignment by State.  Option 2 is assignment by Primary Child Last Name First Initial.


Option 1: Assign Case by State

  1. Select Case Assignment > Assign by State.  NEICE will display any current assignments including User and Assigned State.  You may also search for existing assignments by User or State.
  2. Search for current assignments by selecting a user from the list.
  3. View Current Assignments – If there are no assignments to date, NEICE will display No Records found.
  4. Select Add (State User Assignment).
  5. Select User State Assignment including 
    • Username
    • State (You can select multiple states at one time and then selecting Save.)
  6. Select Save. 
  7. NEICE will provide feedback that assignment is saved successfully and display the user list.



Option 2: Assign Case by Primary Child Last Name (first initial)

  1. Select Case Assignment > Assign by Last Name.  NEICE will display any current assignments including User and Assigned Letter.  You may also search for existing assignments by User or Letter.
  2. Search for current assignments by selecting a user from the list.
  3. View Current Assignments – If there are no assignments to date, NEICE will display No Records found.
  4. Select Add (Letter User Assignment).
  5. Select User Letter Assignment including 
    • Username
    • State (You can select multiple letters at one time and then selecting Save.)
  6. Select Save. 
  7. NEICE will provide feedback that assignment is saved successfully and display the user list.


States can also use the process of "default assignment" where the case is assigned to the ICPC Coordinator who opens the case and makes it active.


Edit a Case Assignment 

1.  Search for current assignments from the list of ICPC Coordinators in the Assigned list.

2.  Select an assignment by either State or first initial of primary child last name.

3.  Select Edit from the Action box.

4.  Make needed edits.

5.  Select Save.


Delete a Case Assignment 

1.  Search for current assignments from the list of ICPC Coordinators in the Assigned list.

2.  Select an assignment by either State or first initial of primary child last name.

3.  Mark the record(s) to be deleted.

4.  Select Delete from the Action box.

5.  Select Save.

6.  NEICE will display the message “Are you sure?”

7.  Select “Yes” to delete the record or “No” to prevent the deletion

8.  NEICE will display the message, “Record Deleted Successfully”.