This job aid will guide the State Administrator to create the ICPC Coordinators at the ICPC Central Office prior to adding Case Assignments.  The State Admin can select one of the two options: if desired Assign by other Sending State or Primary Child Last Name.  If a State Admin does not select one of these options, all ICPC Coordinators will receive incoming case notifications from all NEICE states. Another option is to assign a dedicated mailbox to receive all incoming cases.

Assign Case by State

  1. Select Case Assignment > Assign by State.

  2. Search for current assignments by selecting a user from the list.

  3. View Current Assignments – If there are no assignments to date, NEICE will display No Records found.

  4. Select Add (State User Assignment).

  5. Select User State Assignment including 

    1. Username

    2. State 

  6. Select Save. 

  7. NEICE will provide feedback that assignment is saved successfully and re-display the list.



Assign Case by Primary Child Last Name (first initial)

  1. Select Case Assignment > Assign by Child Last Name.

  2. Search for current assignments from the list of ICPC Coordinator names by viewing the Assigned list.

  3. Select the Add button.

  4. Select the ICPC Coordinator.

  5. Select the letter/letters of the alphabet to assign to this user in Child Last Name.  The State Administrator can select a number of letters from the drop-down list at the same time and save them as a group assigned to one ICPC Coordinator.

  6. Select Save. 

  7. NEICE will provide feedback that the Child Assignment has been saved successfully.



Edit a Case Assignment 

1.  Search for current assignments from the list of ICPC Coordinators in the Assigned list.

2.  Select an assignment by either State or first initial of primary child last name.

3.  Select Edit from the Action box.

4.  Make needed edits.

5.  Select Save.


Delete a Case Assignment 

1.  Search for current assignments from the list of ICPC Coordinators in the Assigned list.

2.  Select an assignment by either State or first initial of primary child last name.

3.  Mark the record(s) to be deleted.

4.  Select Delete from the Action box.

5.  Select Save.

6.  NEICE will display the message “Are you sure?”

7.  Select “Yes” to delete the record or “No” to prevent the deletion

8.  NEICE will display the message, “Record Deleted Successfully”.