FAQ: How do I return a Home Study in NEICE when it is incomplete or missing information?
Short answer: The ICPC regulations do not have "Return" as an accepted reason for sending a case back to a sending states. Receiving States are advised NOT to make a Home Study Request ACTIVE until they have received all the missing information. Cases should not be denied, closed and/or returned for these reasons without first attempting to resolve any documentation issues.
The NEICE Guidance Committee, comprised of AAICPC Executive Committee volunteers, received a question via NEICE support desk regarding how to handle incomplete or insufficient home study requests in NEICE.
ICPC Policy Response:
Requests that are sent and/or received without all the necessary documentation or, requests that may not meet all the requirements of the receiving state legal requirements for completing a home study such as: an adoption request is received when there has
A sending state is responsible to ensure that the following minimum documents are included when initiating a request:
- Financial Medical
- Case Manager Statement
- Court/Legal Documentation showing authority to make request
- Social and Medical information
Requests should not be sent without having the above documentation. If a request is sent without one of the above documents or is sent without a document that is required by the receiving state or with an incorrect document, the receiving state should make the request of the sending state for the additional documentation and/or to submit the correct documentation. Cases should not be denied, closed and/or returned for these reasons without first attempting to resolve any documentation issues. The receiving state should respond in NEICE by sending an “additional information” request transmittal to the sending state and ask for the updated or missing information needed within a reasonable timeframe as established by the receiving state, not to exceed 10 business days.
Returning an ICPC request should only be used in rare circumstances and the NEICE guidance committee is working to develop policy standards for when returning a request should apply.
Sent to NEICE Users on Tuesday, July 21, 2020 12:08 PM on behalf of the AAICPC NEICE Guidance Committee.
Related FAQs answered by this job aid:
- Should I deny a Home Study in NEICE when it is incomplete or missing information?
- How do I close a home study request as a receiving state when I don't receive the full packet of information?