Enclosed below are the handouts for the 2022 AAICPC Conference - NEICE 2.0 Updates Presentation:


  1. Handout 1 - NEICE Knowledge Base Contents - Provides an outline for the NEICE Support Desk Knowledge Base along with all job aids in each section. 
  2. Handout 2 - NEICE Ticket Analysis April 2022 - Provides a summary report analyzing NEICE Support Desk tickets received from January - April 2022.
  3. Handout 3 - Product Improvements - Provides descriptions for the top product improvements.