NEICE Support Desk

Training Schedules and Data Reports 2

• NEICE Training Schedule (All NEICE Roles)
• 2022 NEICE Training Data

Practicing in NEICE UAT (Test) Environment 4

• Quick Start - Logging in and Setting up your Signature
• NEICE Test Sites (CMS/MCMS)
• Practice documents for creating and sending practice cases
• NEICE Practice Guide

Caseworker Training 5

• Caseworkers: Required eLearning Courses
• Case Workers – Using the Case Wizard
• Recorded Caseworker Q and A Webinars
• ICPC Caseworker Webinar Handouts
• NY Caseworkers

ICPC Coordinator Training 4

• Required eLearning Courses and Practice for ICPC Coordinators
• ICPC Coordinators - Using Sending Case Wizard
• Recorded Q and A Webinars for ICPC Coordinators
• ICPC Coordinator Webinar Handouts

Administrator Training 2

• Required eLearning Courses for NEICE Administrators
• Administrator Q and A Webinar Recordings

Assignment Coordinator Training 2

• Required eLearning for Assignment Coordinator Sub-Role
• Training Recording for Assignment Coordinator Sub-role

View-Only User Training 1

• View-Only User Role - Required eLearning Courses