NEICE Support Desk

Welcome to NEICE 2

• What is NEICE?
• A Brief History of the National Electronic Interstate Compact Enterprise

NEICE State Resources 4

• States Live on NEICE (Map)
• California ICPC NEICE Guide
• How States Connect to the NEICE System
• Special Circumstances for NEICE States (Private Cases, Sibling Cases, Transmittal Size)

Definitions 3

• NEICE User Roles
• Understanding the types of NEICE CASE IDs
• Data Entry User Role - Role added manually upon state request

NEICE Reports 2

• Reports in NEICE
• NEICE Report Guide

ICPC Resources 2

• ICPC Home Study Evaluations and Decision Deadlines
• Regulation 7 Timeframes

Training Requirements and Schedules 2

• NEICE Training Schedule (All NEICE Roles)
• NEICE Training: Three Steps to Take Before Using the NEICE System

APHSA Training Hub for Resources, Innovation and Virtual Exchange (THRIVE) 4

• 5/22/2024 Recording of THRIVE Demonstration for NEICE users
• How to Sign In to APHSA's THRIVE
• How to Access NEICE eLearning Courses in THRIVE
• How to access the NEICE Learning Community in THRIVE

Practicing in NEICE UAT (Test) Environment 4

• Quick Start - Logging in and Setting up your Signature
• NEICE Test Sites (CMS/MCMS)
• Practice documents for creating and sending practice cases
• NEICE Practice Guide

ICPC Caseworker Training 5

• NEICE ICPC Caseworkers: Required eLearning Courses in THRIVE
• Case Workers – Using the Case Wizard
• Recorded Caseworker Q and A Webinars
• ICPC Caseworker Webinar Handouts
• NY Caseworkers

ICPC Coordinator Training 4

• Required eLearning Courses for ICPC Coordinator
• ICPC Coordinators - Using Sending Case Wizard
• Recorded Q and A Webinars for ICPC Coordinators
• ICPC Coordinator Webinar Handouts

NEICE Administrator Training 2

• Required NEICE eLearning NEICE Administrator Role
• Administrator Q and A Webinar Recordings

Assignment Coordinator Sub-Role Training 2

• Required eLearning Courses for Assignment Coordinator Sub-Role
• Training Recording for Assignment Coordinator Sub-role

View-Only User Training 1

• Required eLearning Courses for NEICE View-Only role

Focus Training Resources 1

• Focus Training: 3.25.26

NEICE State Resources 4

• States Live on NEICE (Map)
• California ICPC NEICE Guide
• How States Connect to the NEICE System
• Special Circumstances for NEICE States (Private Cases, Sibling Cases, Transmittal Size)

NEICE Basics 9

• NEICE Practice Guide
• Dashboard Functions
• Guide for Using the Dashboard
• Alerts
• Notifications

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Logging In 6

• Logging into NEICE
• CMS States' Main NEICE Log In Page
• MCMS States' Main NEICE Log In Page
• Adding a Signature to Your Profile
• Resetting your password

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Troubleshooting 4

• Ways to get help in NEICE CMS/MCMS
• What to do if your Dashboard is blank
• Clear Cache Google Chrome Browser
• Clear Cache Microsoft Edge Browser

Case Tasks 7

• My Case Tasks Overview
• Case Banner Badge and Case Task Due Alerts
• Case Tasks Search
• Home Study Due Task Overview
• Final Decision Due Task Overview

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Secure Document Portal 3

• Sending to NEICE States as a Not Yet Live State
• Download Documents Received via the Secure Document Portal
• M/CMS State Sending documents to Not Yet Live States via Secure Document Portal

AAICPC Policies for NEICE 1

• Handling Incomplete or Insufficient Home Study Requests in NEICE

ICPC State and National Analytics Dashboard 3

• Log In to the ICPC State and National Analytics Dashboard
• ICPC State and National Analytics Dashboard
• ICPC State and National Analytics Dashboard Testing

Administrator - Sending & Receiving State 4

• Manage Users - State Administrator
• Manage Agencies - State Administrator
• Add a View Only User to a Case
• Private Cases in NEICE 2.0

Administrator - Receiving State 1

• Manage Case Assignment for Incoming Cases - State Administrator

Administrator - Reports 14

• Finding Cases Needing Closure
• Requests Sent to Agencies by ICPC Central Office (Receiving State Only)
• Children Over the Age of Majority
• Children Placed In State / Out Of State
• Incomplete Requests – Missing 100A’s Report

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Administrator Functions 3

• Enable Multi-Factor Authentication - State Administrators
• Unassign Cases For a NEICE User Being Deleted
• Custom Fields – State Administrator

Coordinator - Sending & Receiving State 9

• Manage Case - Add Documents to Existing Case
• Add a View Only User to a Case
• Manage Child - Add Another Child to a Case in NEICE
• Manage Child - Change Jurisdiction
• Violations

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Coordinator - Receiving State 5

• Enter a Non-Electronic Case as Receiving State
• Sending Home Study Responses
• Preliminary Home Study Evaluation Report by ICPC Coordinator
• Provisional Decision Sent by ICPC Coordinator
• Supervision Report (ICPC Coordinator) - Attaching & Transmitting

Coordinator - Sending State 10

• Sending Case Wizard - ICPC Coordinators
• Manage Case - Clone a Case (Formerly Convert a Case)
• Manage Case - Delete a Case
• Manage Child - Child Deletion
• 100B - Initial Placement using 100B for Approved Home Study

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Coordinator Reports 13

• Finding Cases Needing Closure
• Requests Sent to Agencies by ICPC Central Office (Receiving State Only)
• Children Over the Age of Majority
• Children Placed In State / Out Of State
• Incomplete Requests – Missing 100A’s Report

View all 13

Caseworker - Sending & Receiving State 4

• Manage Case - Add Documents to Existing Case
• Manage Child - Add Another Child to a Case in NEICE
• Check for Associated Child Cases
• Forwarding Cases and Notifications

Caseworker - Receiving State 4

• Sending Home Study Responses
• Dashboard - Finding & Processing Due Cases
• Preliminary Home Study Evaluation Report by ICPC Case Worker
• Uploading Supervision Report (ICPC Caseworker)

Caseworker - Sending State 5

• 100A - Create Case Using the Sending Case Wizard
• Creating a 100A When Pausing AFTER Creating a Case
• Home Study Request Checklist
• Auto Populate the Agency or Person Information for Planning and Financial Responsible from Child Information to the 100A
• Manage Case - Clone a Case (Formerly Convert a Case)

Assignment Coordinator Job Aids 2

• Assigning a staff or agency to a case: Assignment Coordinator Subrole Job Aid
• Add a View Only User to a Case

NEICE Meeting Schedules 2

• NEICE CMS/MCMS User Group Meeting Schedule
• Clearinghouse Direct States Technical Quarterly Meeting Schedule

Release Notes 15

• Version 2.1.6 Release Notes 08 26 2026
• Version 2.1.5 Release Notes 01162026
• Version: 2.1.4 Release Notes - 03 10 2025
• Version 2.1.3a - MCMS Build
• Version 2.1.3 Release Notes (5/19/2024)

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NEICE Clearinghouse Direct States 4

• Current NEICE Clearinghouse Direct Technical Documents
• NCH Clearinghouse Direct Meeting Recordings & Minutes
• NCH 1.0 to 2.0 Conversion States Memos and Meeting Information
• NEICE NCH 1.0 Legacy Phase Out

NEICE CMS/MCMS States 3

• CMS/MCMS User Group Meeting PPTs and Minutes
• Current MCMS Technical Documents
• Submission Form to Suggest Topics for Upcoming M/CMS User Group Meetings

NEICE Security 6

• 2026 NEICE Annual Security Training
• 2025 NEICE Security Training - July 24, 2025
• 2024 NEICE Security Training - April 25, 2024
• 2023 NEICE Security Training
• 2021 All-State NEICE Security Briefing - November 17, 2021

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NEICE Data 1

• NEICE National Data Report and State Snapshot Webinar - 12 14 2021

NEICE Publications 2

• NEICE User Feedback Surveys
• NEICE: The Link Newsletter

AAICPC Conference Resources 8

• 2026 AAICPC Training Sessions
• NEICE Reports and Dashboard Showcase Slide Deck
• 2022 AAICPC Conference NEICE Training Handout: NEICE Reports Job Aids and Samples
• Guide for Using the Dashboard
• NEICE Update for 2022 AAICPC Conference Slide Deck

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NEICE Technical Advisory Committee (TAC) 2

• Technical Advisory Committee (TAC) Charter
• 2025 NEICE Technical Advisory Committee Recommendations