NEICE Support Desk
Welcome
Login
Sign up
Home
Solutions
Forums
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Introduction to NEICE
Welcome to NEICE
2
What is NEICE?
A Brief History of the National Electronic Interstate Compact Enterprise
NEICE State Resources
4
States Live on NEICE (Map)
California ICPC NEICE Guide
How States Connect to the NEICE System
Special Circumstances for NEICE States (Private Cases, Sibling Cases, Transmittal Size)
Definitions
3
NEICE User Roles
Understanding the types of NEICE CASE IDs
Data Entry User Role - Role added manually upon state request
NEICE Reports
2
Reports in NEICE
NEICE Report Guide
ICPC Resources
2
ICPC Home Study Evaluations and Decision Deadlines
Regulation 7 Timeframes
Training and Practice
Training Requirements and Schedules
2
NEICE Training Schedule (All NEICE Roles)
NEICE Training: Three Steps to Take Before Using the NEICE System
APHSA Training Hub for Resources, Innovation and Virtual Exchange (THRIVE)
4
5/22/2024 Recording of THRIVE Demonstration for NEICE users
How to Sign In to APHSA's THRIVE
How to Access NEICE eLearning Courses in THRIVE
How to access the NEICE Learning Community in THRIVE
Practicing in NEICE UAT (Test) Environment
4
Quick Start - Logging in and Setting up your Signature
NEICE Test Sites (CMS/MCMS)
Practice documents for creating and sending practice cases
NEICE Practice Guide
ICPC Caseworker Training
5
NEICE ICPC Caseworkers: Required eLearning Courses in THRIVE
Case Workers – Using the Case Wizard
Recorded Caseworker Q and A Webinars
ICPC Caseworker Webinar Handouts
NY Caseworkers
ICPC Coordinator Training
4
Required eLearning Courses for ICPC Coordinator
ICPC Coordinators - Using Sending Case Wizard
Recorded Q and A Webinars for ICPC Coordinators
ICPC Coordinator Webinar Handouts
NEICE Administrator Training
2
Required NEICE eLearning NEICE Administrator Role
Administrator Q and A Webinar Recordings
Assignment Coordinator Sub-Role Training
2
Required eLearning Courses for Assignment Coordinator Sub-Role
Training Recording for Assignment Coordinator Sub-role
View-Only User Training
1
Required eLearning Courses for NEICE View-Only role
Essential Job Aids
NEICE State Resources
4
States Live on NEICE (Map)
California ICPC NEICE Guide
How States Connect to the NEICE System
Special Circumstances for NEICE States (Private Cases, Sibling Cases, Transmittal Size)
NEICE Basics
9
NEICE Practice Guide
Dashboard Functions
Guide for Using the Dashboard
Alerts
Notifications
View all 9
Logging In
6
Logging into NEICE
CMS States' Main NEICE Log In Page
MCMS States' Main NEICE Log In Page
Adding a Signature to Your Profile
Resetting your password
View all 6
Troubleshooting
4
Ways to get help in NEICE CMS/MCMS
What to do if your Dashboard is blank
Clear Cache Google Chrome Browser
Clear Cache Microsoft Edge Browser
Secure Document Portal
3
Sending to NEICE States as a Not Yet Live State
Download Documents Received via the Secure Document Portal
M/CMS State Sending documents to Not Yet Live States via Secure Document Portal
AAICPC Policies for NEICE
1
Handling Incomplete or Insufficient Home Study Requests in NEICE
Job Aids - Administrator Role
Administrator - Sending & Receiving State
4
Manage Users - State Administrator
Manage Agencies - State Administrator
Add a View Only User to a Case
Private Cases in NEICE 2.0
Administrator - Receiving State
1
Manage Case Assignment for Incoming Cases - State Administrator
Administrator - Reports
14
Finding Cases Needing Closure
Requests Sent to Agencies by ICPC Central Office (Receiving State Only)
Children Over the Age of Majority
Children Placed In State / Out Of State
Incomplete Requests – Missing 100A’s Report
View all 14
Administrator Functions
2
Enable Multi-Factor Authentication - State Administrators
Unassign Cases For a NEICE User Being Deleted
Job Aids - Coordinator Role
Coordinator - Sending & Receiving State
9
Manage Case - Add Documents to Existing Case
Add a View Only User to a Case
Manage Child - Add Another Child to a Case in NEICE
Manage Child - Change Jurisdiction
Violations
View all 9
Coordinator - Receiving State
4
Enter a Non-Electronic Case as Receiving State
Sending Home Study Responses
Preliminary Home Study Evaluation Report by ICPC Coordinator
Provisional Decision Sent by ICPC Coordinator
Coordinator - Sending State
10
Sending Case Wizard - ICPC Coordinators
Manage Case - Clone a Case (Formerly Convert a Case)
Manage Case - Delete a Case
Manage Child - Child Deletion
100B - Initial Placement using 100B for Approved Home Study
View all 10
Coordinator Reports
13
Finding Cases Needing Closure
Requests Sent to Agencies by ICPC Central Office (Receiving State Only)
Children Over the Age of Majority
Children Placed In State / Out Of State
Incomplete Requests – Missing 100A’s Report
View all 13
Job Aids - Caseworker Role
Caseworker - Sending & Receiving State
4
Manage Case - Add Documents to Existing Case
Manage Child - Add Another Child to a Case in NEICE
Check for Associated Child Cases
Forwarding Cases and Notifications
Caseworker - Receiving State
3
Sending Home Study Responses
Dashboard - Finding & Processing Due Cases
Preliminary Home Study Evaluation Report by ICPC Case Worker
Caseworker - Sending State
5
100A - Create Case Using the Sending Case Wizard
Creating a 100A When Pausing AFTER Creating a Case
Home Study Request Checklist
Auto Populate the Agency or Person Information for Planning and Financial Responsible from Child Information to the 100A
Manage Case - Clone a Case (Formerly Convert a Case)
Job Aids - Assignment Coordinator Role
Assignment Coordinator Job Aids
2
Assigning a staff or agency to a case: Assignment Coordinator Subrole Job Aid
Add a View Only User to a Case
NEICE Management Information
NEICE Meeting Schedules
2
NEICE CMS/MCMS Quarterly User Group Meeting Schedule
Clearinghouse Direct States Technical Meetings Schedule
Release Notes
12
Version 2.04 Release Notes (07-20-2021)
Version 2.05 - Release Notes (8-23-2021)
Version: 2.0.6 - Release Notes (09-21-2021)
Version 2.07 Release Notes (October 3, 2021)
Secure Document Portal Release 1.1 -- Notes: 06/15/2022
View all 12
NEICE Clearinghouse Direct States
4
NCH Clearinghouse Direct Meeting Minutes
Current NEICE Clearinghouse Technical Documents
NCH 1.0 to 2.0 Conversion States Memos and Meeting Information
NEICE NCH 1.0 Legacy Phase Out
NEICE CMS/MCMS States
3
CMS/MCMS User Group Meeting PPTs and Minutes
Current MCMS Technical Documents
Submission Form to Suggest Topics for Upcoming M/CMS User Group Meetings
NEICE Security
4
2023 NEICE Security Training
All-State NEICE Security Briefing - November 17, 2021
NEICE Acceptable Use Policy for All NEICE System
2024 NEICE Security Training - April 25, 2024
NEICE Data
1
NEICE National Data Report and State Snapshot Webinar - 12 14 2021
NEICE Publications
2
NEICE User Feedback Surveys
NEICE: The Link Newsletter
AAICPC Conference Resources
7
NEICE Reports and Dashboard Showcase Slide Deck
2022 AAICPC Conference NEICE Training Handout: NEICE Reports Job Aids and Samples
Guide for Using the Dashboard
NEICE Update for 2022 AAICPC Conference Slide Deck
2022 AAICPC Conference - NEICE 2.0 Updates Presentation Handouts
View all 7
NEICE Technical Advisory Committee (TAC)
1
Technical Advisory Committee (TAC) Charter
Community forums
Showing recent updates
Start a new topic
NEICE Technical Questions
NEICE NCH Direct States 1.0 - 2.0 Conversion
1
How to learn to use the CMS for testing?
Posted by
Lynnea Kaufman
,
11 months ago
Last Reply
by Lynnea Kaufman
11 months ago